Access to care and patient satisfaction are essential to building trust and loyalty with patients so that CDG’s clinics become the dental homes where patients come routinely for their dental care. CDG’s clinicians and staff interact extensively with patients and their parents to create relationships of trust, confidence and loyalty.
CDG employs processes to balance access and demand for care, on the one hand, and optimal clinic operations where treatment is provided in a caring, thoughtful manner, on the other hand. Examples include:
- New and recall appointments are available for all patients within 3 business days
- Same day and walk-in appointments are usually available
- Emergency services are available 24/7
- Saturday appointments are available in most clinics